Frequently asked questions
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Check-in and check-out times vary by accommodation. You'll find the exact times on the respective property page and in your booking confirmation. Other times can often be arranged – just let us know in advance.
Check-in is usually self-service. We'll send you the specific access method and access details in good time before your arrival, so you can arrive conveniently on your own.
It depends on the accommodation – some properties have free parking at or next to the house, others have paid parking options nearby. You'll find the exact details on the respective property page.
Yes, free Wi-Fi is available at our accommodations.
Pets are warmly welcome in the accommodations designated for this. For the additional cleaning effort we charge € 20 per stay. It's best to let us know in advance, as the booking portals don't offer a dedicated option for this.
Yes, you book the entire accommodation exclusively for you and your fellow travellers. The maximum occupancy is stated on the respective property page.
Our displayed price is a total price including any applicable tourist tax. The only additions are the property-specific final cleaning (shown in the booking system) and, if applicable, the pet surcharge. As a small business we do not show value-added tax.
We don't charge a down payment; the total amount is due by check-in at the latest. Depending on how you book, you can pay conveniently online (e.g. Stripe or PayPal via Smoobu) or by bank transfer.
Of course. Just send us your full billing address and the desired email address, and we'll send you the invoice.
Cancellation is free up to and including 31 days before arrival. After that, 50 % (from 30 to 14 days) or 90 % (from 13 days or in the event of a no-show) of the booking price applies; saved expenses such as the final cleaning are credited. You'll find the full terms in our Terms & Conditions.
Guests without German citizenship are subject to a legal registration requirement (§§ 29–30 BMG); in that case a registration form will be ready for you to complete on arrival. For accommodations with a tourist tax (e.g. in Augustusburg) we need a few details in advance and provide you with the Erzgebirge guest card.
Absolutely – it's best to contact us directly. This often can't be handled cleanly through the booking portals (the final cleaning is sometimes charged again), so we arrange extensions personally for you.
Bookings are possible up to around two years in advance. If your desired period isn't yet selectable in the calendar, just write to us – we'll find a solution.
Many things are possible on request – such as a baby cot for the little ones or charging an electric car via a household socket. Just ask before booking, and we'll clarify what's feasible in your chosen accommodation.