Terms and Conditions

These Terms apply to the booking of holiday accommodation of Sternkopf Residencies GbR, Fabrikweg 4v, 09557 Flöha (the „Host"). The contracting party of the accommodation contract is Sternkopf Residencies GbR. The embedded booking system (Smoobu) serves to process booking and payment. When booking via external portals (e.g. Airbnb, Booking.com), their terms may apply in addition.

The booking is made via the embedded Smoobu booking widget or other offered channels. The contract is concluded upon the Host's booking confirmation.

The nightly rate results from the respective booking. In addition, the following may apply:

• Final cleaning – amount set individually per property (shown in Smoobu).
• Pets – where permitted for the respective property, for a surcharge of € 20 per stay (increased cleaning effort).

Any municipal tourist/guest tax or accommodation tax – where applicable – is already included in our stated total price; we remit it in accordance with the respective municipal statute and do not charge it to the guest separately. Currently, as a small business under § 19 of the German VAT Act (UStG), no value-added tax is shown.

No down payment is required; the total amount is due by check-in at the latest. For online payment, payment may be made at the time of booking if chosen. Payment is made, depending on your choice, via Smoobu's payment providers (e.g. Stripe, PayPal) or by advance transfer to the Host. The access details or keys for the accommodation are provided in good time before arrival; in the event of late payment, the Host reserves the right to withhold access until payment is received. If the guest fails to pay despite the amount being due and after a reasonable grace period, the Host may withdraw from the contract; § 6 remains unaffected.

The check-in and check-out times are stated for the respective property; check-in is usually self-service; the specific access method (e.g. key box, electronic access code or personal key handover) and the access details are communicated in good time before arrival. The accommodation is to be treated with care and respect. The following house rules apply:

• Pets are permitted only in the properties designated for this (surcharge under § 3).
• Smoking is prohibited indoors; it is permitted only in the outdoor areas designated for the respective property.
• No parties or events.
• The maximum occupancy and further property-specific rules are stated for the respective property and form part of the contract; they must be observed.
• On departure, any keys or access means must be returned or left as instructed, and the property-specific instructions observed (e.g. switch off appliances).
• Completion of the registration form on arrival, where required under § 5a.

Guests are required to complete a registration form on arrival or – where a legally permissible electronic registration procedure under § 29 (5) BMG is offered – to carry out the electronic details and identification steps provided there, insofar as this is required by law – exclusively for foreign guests under §§ 29–30 BMG (with an obligation to present identification) – or under the municipal guest/tourist tax statute. The data is retained for one year from departure and destroyed thereafter within the statutory period (see Privacy Policy).

The accommodation may be used only by the number of persons booked and only by the registered guests; overbooking or transfer to third parties is not permitted without the Host's consent. The guest must have regard to quiet hours and the neighbourhood and observe rules on waste separation and parking. Defects or damage must be reported to the Host without undue delay so that a remedy is possible.

The guest is liable for damage to the accommodation and its furnishings culpably caused by the guest or accompanying persons. In the event of loss of a key or access means, the guest bears the necessary and reasonable replacement costs (including, where applicable, replacement of the locking system). The Host is entitled to enter the accommodation in cases of imminent danger, in emergencies or to avert impending damage as well as for urgent repairs; where possible, this will be announced in advance.

The following cancellation scale applies:

• up to and including 31 days before arrival: free of charge,
• from 30 to and including 14 days before arrival: 50 % of the applicable booking price,
• from 13 days before arrival or in the event of non-arrival (no-show): 90 % of the applicable booking price.

The guest expressly retains the right to prove that a lower loss was incurred (§ 309 No. 5 German Civil Code / BGB). The cancellation fee is calculated on the total booking price; saved expenses (in particular any final cleaning that does not accrue if the stay does not take place) are credited. The cancellation terms apply even without a down payment: in the event of cancellation or no-show, the guest remains obliged to pay the cancellation fee, which will be invoiced.

The Host may withdraw from the contract if performance becomes impossible due to force majeure or other circumstances beyond the Host's control. In this case, amounts already paid are refunded without undue delay; further claims by the guest are excluded to the extent permitted by law.

For contracts concerning the provision of accommodation on a specific date or period, there is no statutory right of withdrawal (§ 312g (2) No. 9 BGB). The cancellation terms under § 6 apply.

The Host is liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health. In the case of simple negligence, the Host is liable only for the breach of an essential contractual obligation (cardinal obligation) and limited to the foreseeable damage typical of the contract. Otherwise, liability is excluded. The foregoing limitations do not apply to the extent that mandatory statutory provisions conflict with them.

Our Privacy Policy applies.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Vis-à-vis consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory statutory consumer-protection provisions of the state in which the consumer has his or her habitual residence. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

These Terms are updated when changes occur. Last updated: July 2026.